Accueil / Privacy policy

Privacy policy

Introduction – Introducing the website

Describe the site and any linked sites and platforms. Specify the site’s development framework, objectives and links.

In the context of site management and the administration of associated public services, AIS Charleroi Logement is required to process personal data. The purpose of this policy is to provide the persons concerned with information on this processing and on their rights. It describes how AIS Charleroi Logement manages the data it collects both via the “Sites” and through other means (for example, from forms, telephone calls, e-mails and other communications with you, or other public or official data sources).

Personal data is processed by AIS Charleroi Logement in compliance with all applicable laws and regulations concerning data protection and privacy, including the “RGPD” – General Data Protection Regulation (EU) 2016/679 (hereinafter referred to as the “Law”).

1. Data controller and data protection officer

The data controller is nom de la commune, whose contact details are as follows:

  • Company name
  • Legal form
  • Company number
  • Address of establishment
  • Phone
  • Fax
  • Email

The commune’s Data Protection Officer (DPO) can be contacted at the following postal address (indicating that the letter is for the attention of the DPO) or by using the following e-mail address: DPO e-mail address.

Any request, question or request relating to the processing of your personal data carried out within the framework of the management of the Site and mention the tools/platform linked if any can be addressed to him using the contact data mentioned above.

2. Data processed and purpose

When you access the site, we store and process web server log information as well as data generated by the use of the site. The following data, among others, are automatically collected by the servers visited
:

  • the IP address assigned to you when you connect;
  • the date and time of access to the site;
  • pages consulted;
  • the type of browser used;
  • the platform and/or operating system installed on the PC;
  • the search engine and the keywords used to find the portal site and the downloaded files.
  • To be completed if other information is collected from the main site, linked sites or linked platforms. In the case of a site with identification, personal data linked to identification (e.g. surname, first name, address, national registration number, etc.) must be mentioned.

This information is stored and processed in order to manage and secure the site, measure the number of visitors to the various sections of the site and make improvements. It may also be used to personalize the services and experiences offered. In the event of a breach of the system or of the terms and conditions of use, or in the event of unlawful activity, we may also use this information in cooperation with your Internet service provider and/or local authorities to establish and document breaches and trace their source.

2.2. Cookies

The web server will also collect information generated by cookies, which are installed and used in accordance with our cookie usage policy, which you may have read about, and the settings you have chosen. This information will be used for the same purposes as those covered by the processing of connection data (see above), as well as for the purposes mentioned in the cookie usage policy, in compliance with article 129 of the law of June 13, 2005 on electronic communications.

2.3. Contact data

In order to obtain additional services (ordering documents, subscribing to a newsletter, etc.) you may be asked to provide personal information, mainly contact and/or delivery details (surname, first name, address, telephone, fax, e-mail, name and delivery and/or invoicing details of the company and/or employer) in the course of interactions with our services.

This data will only be used to process your requests, to manage and provide the service concerned and to ensure the normal follow-up of the said service. It may also be used to better understand users’ needs, to improve the site and for internal statistical purposes. AIS Charleroi Logement may also use your personal information to contact you and/or provide you with general information, as well as information on its services, in the context of its missions.

3. Updating and storing data

The commune of takes reasonable steps to ensure that the data it processes and publishes on the Site is reliable for its intended use, and as accurate and complete as necessary to achieve the purposes described in this policy. Actors are furthermore invited to check the data concerning them and to spontaneously send a request for rectification in the event of outdated or erroneous information. You are also cordially invited to contact us for any update of the data concerning you or the Actor to which you are linked.

Data is kept only for the period specified by law, where applicable, or for the period strictly necessary for the purposes for which it is to be used. One of the main purposes pursued by data processing is to be specified according to the reason for which the data is collected. Personal data will be processed and stored for the same period, unless the individual concerned (you) requests that his or her data no longer be included in the Site’s database. In this case, your personal data will be deleted as soon as we receive your request. However, your data may be retained if AIS Charleroi Logement is obliged to do so by law.

4. Data transfer and sharing

To be written if personal data is to be shared with partners outside the commune.

5. Your rights concerning the processing of your personal data

All data subjects always have the right to access and rectify their personal data, in accordance with the law. These rights can be exercised at any time, and you can also always request the deletion of all or part of your personal data. In certain cases and under certain conditions, you also have the right to object to the use, or to request the limitation or portability, of your personal data.

You can exercise your rights by contacting us using the contact details mentioned in point 1 above. Please also contact us if you have any questions or concerns regarding our handling of your Personal Data. Please note that certain processing of Personal Data may be exempt from the rights of access, rectification, erasure, limitation, opposition or portability in accordance with the Law. Under no circumstances will your data be used for direct marketing purposes. In any case, you retain your right to object, on request and free of charge, to the processing of personal data for direct marketing purposes.

6. Security

AIS Charleroi Logement implements the technical, physical, legal, contractual and organizational measures necessary to fulfill its legal obligations with respect to privacy and data protection. Among other things, AIS Charleroi Logement uses hosting services that are equipped with security precautions to ensure industry-standard protection of your data.

Your data is stored in databases secured by firewalls and intrusion detection software. However, no transmission over the Internet can be 100% secure. If you have reason to believe that your use of the Site is no longer secure (for example, if you feel that the security of your data has been compromised), we invite you to contact us immediately via our contact details listed above in point 1.

7. Modification of this policy

AIS Charleroi Logement reserves the right to make changes to its personal data protection policy at any time, inter alia to take account of changes in our activities and legal requirements, but always in compliance with the Law.

If necessary, any modification will be notified to you on the Site and, if we are aware of it, by means of your e-mail, as well as by any other appropriate media.

Please take a look at the “last updated” date at the top of this policy to see when it was updated.

8. Who should you contact regarding the processing of your personal data by AIS Charleroi Logement?

Any request or question relating to the processing of your personal data by the commune of and the protection of your privacy can be addressed to us using the contact details mentioned in point 1.

9. Claim

If you are not satisfied with the way in which we process your personal data and you feel that contacting us will not resolve the problem, the Act gives you the right to lodge a complaint with the Data Protection Authority, (more information available at https://www.autoriteprotectiondonnees.be).